Your regulars, on your terms

You do, and we say so plainly because the alternative is a nasty surprise. This is your program, funded from your margin. Restrofi does not put money in, does not take a cut of what you give away, and does not hold your guests' points hostage in somebody else's app. You decide the earn rate, you write the reward list, and you can switch it off whenever you like.

Points accrue on the bills they actually ate — you pick the rate: one point per ₹20 for a light program, one per ₹10 for a standard one, or one per ₹5 if you want to be generous. There is no minimum bill to start earning. If you run several outlets under one group it is a single shared balance, so a guest can earn at one branch and spend at another.

Two shapes, up to twelve in the list. A money-off reward takes a flat rupee amount off the bill. A free-item perk — a beverage, a dessert, a starter — is comped at the counter against the reward's name. Each reward carries its own points cost and, if you want, a minimum bill, so a 300-point dessert cannot be claimed against a ₹80 chai. Restrofi pre-fills a starter list on day one that you can edit or throw away.

Two ways, and both end at the same place. A signed-in diner ordering from the QR menu picks a money-off reward at checkout and it comes straight off the bill. At the counter, your biller looks the guest up by phone number and applies it — and spending someone's points at the till needs a manager's PIN, so a cashier cannot quietly hand out discounts. A claimed reward can also be carried as a short code that the counter verifies and applies exactly once.

It lapses and the points go back to the diner, so nobody loses out and you are not carrying a claim forever. You set the window — one day to sixty, seven by default. A claim can only be applied once: if two tills try the same code at the same moment, one succeeds and one is told it is already used.

Every diner gets their own share link. When someone new orders for the first time through it, the person who referred them earns a credit worth a percentage of that first order — spendable rupees, not points. You choose how many levels deep it runs, up to three, and the percentage at each level, so the person who introduced the introducer can earn a smaller slice too. Credits expire after a number of days you set, and they come off a later bill automatically, capped at a share of that bill so one referral cannot wipe out a whole order. Cancel or refund the order and the credit is reversed.

The loyalty page shows rewards given, claims still pending, and claims that lapsed and were refunded back to points. Individual diner balances and referral counts sit on each customer's profile alongside the rest of their history.

Loyalty and referrals are included in Premium (₹699 per outlet per month) and in the Chain plan. There is no separate add-on and no per-reward fee.