Restrofi is actively evolving. Some steps may not match the current interface exactly. Email [email protected] if you get stuck — we reply within one business day.
Recording payments at the counter
Restrofi tracks digital orders but does not process payments — guests pay you directly at the counter. Here's how to close out an order after they pay.
How payment works in Restrofi
By default, orders are placed with a “Pay at Counter” status. Guests order via QR, then walk to your counter and pay using cash, their existing Paytm/PhonePe QR, or card machine — whatever you normally accept. Restrofi takes zero commission on these transactions.
After the guest pays, a staff member marks the order as paid in the dashboard. This closes the order and triggers the GST invoice generation.
Before you start
- A guest has placed an order via QR and it shows in your Orders dashboard.
- You have a staff account with cashier or manager role (or are the account owner).
Step-by-step guide
- 1
Open the Orders page
From your dashboard, click Orders in the sidebar. You'll see all active orders grouped by status. Orders waiting for payment will show a 'Pay at Counter' badge.
- 2
Find the order
Locate the order for the table that just paid. The table name and items are listed on each order card. You can also search by table number.
- 3
Mark as paid
Click on the order to open the detail view. Click Mark as Paid. A confirmation dialog shows the total amount. Select the payment mode (Cash, UPI, Card) and confirm.
- 4
Invoice is auto-generated
As soon as you mark the order paid, a GST-compliant PDF invoice is automatically generated with a sequential invoice number, CGST/SGST breakdown, your GSTIN, and your logo. It's stored in the Invoices section.
- 5
Share or download the invoice
On the order confirmation screen, you can download the PDF invoice or copy a shareable link to send to the guest. No WhatsApp integration is built-in — you can copy the link and share manually.
- 6
Table is now free
After marking paid, the order status changes to Closed. The table is available for the next guests.
Common issues
I can't find the Mark as Paid button.
Ensure your staff role has cashier or manager permissions. Kitchen-only roles cannot close orders. The account owner always has full access.
The invoice shows ₹0 tax even though I set GST rates.
GST rates are set per menu item. If items were added without a GST rate, the invoice will show ₹0 GST. You can update the GST rate on the item and it applies to future orders.
I marked the wrong order as paid.
Contact [email protected] — we can reverse the payment status manually. There is no self-serve undo currently.
Still stuck?
Email us — we'll help you through it directly.
Email [email protected]