Restrofi is actively evolving. Some steps may not match the current interface exactly. Email [email protected] if you get stuck — we reply within one business day.
Recording payments at the counter
Restrofi tracks digital orders but does not process payments — guests pay you directly at the counter. Here's how to close out an order after they pay, with the GST invoice generated automatically.
What you'll accomplish
You'll know how to mark a Pay-at-Counter order as paid by mode (cash, UPI, or card), which closes the order, frees the table, and auto-generates a GST-compliant invoice.
Before you start
- A guest has placed an order via QR and it shows in your Orders dashboard.
- You have a staff account with cashier or manager role (or are the account owner).
Step-by-step guide
- 1
Open the Orders page
From your dashboard, click Orders in the sidebar. You'll see all active orders grouped by status. Orders waiting for payment show a 'Pay at Counter' badge.
- 2
Find the order
Locate the order for the table that just paid. The table name and items are listed on each order card. You can also search by table number.
- 3
Mark as paid
Click on the order to open the detail view. Click Mark as Paid. A confirmation dialog shows the total amount. Select the payment mode (Cash, UPI, Card) and confirm.
- 4
Invoice is auto-generated
As soon as you mark the order paid, a GST-compliant PDF invoice is automatically generated with a sequential invoice number, CGST/SGST breakdown, your GSTIN, and your logo. It's stored in the Invoices section.
- 5
Share or download the invoice
On the order confirmation screen, you can download the PDF invoice or copy a shareable link to send to the guest.
- 6
Table is now free
After marking paid, the order status changes to Closed and the table is available for the next guests.
Common issues
I can't find the Mark as Paid button.
Ensure your staff role has cashier or manager permissions. Kitchen-only roles cannot close orders. The account owner always has full access.
The invoice shows ₹0 tax even though I set GST rates.
GST rates are set per menu item. If items were added without a GST rate, the invoice will show ₹0 GST. Update the GST rate on the item and it applies to future orders.
I marked the wrong order as paid.
Contact [email protected] — we can reverse the payment status manually. There is no self-serve undo currently.
Still stuck?
Email us — we'll help you through it directly.
Email [email protected]